Contact Us
We're Here to Help
Thank you for shopping with Thandi's Thrift Chic! We are committed to providing you with exceptional customer service and ensuring your shopping experience is enjoyable from start to finish.
Whether you have a question about a product, need assistance with an order, or simply want to learn more about an item, we're delighted to help.
Customer Support
Phone & Text:
📞 (346) 426-8559
You may call or text us during our business hours. If we're assisting another customer, please leave a detailed voicemail, and we'll return your call as soon as possible.
Business Hours
Monday – Sunday
9:30 AM – 9:00 PM (Central Time – Texas)
Messages received after business hours will be returned the next business day.
If You Leave a Voicemail or Send a Text
To help us serve you as quickly as possible, please include:
- Your full name
- Your phone number
- Your order number (if applicable)
- The product name or item description
- A brief description of your question or concern
- Photos (for damaged or incorrect items, when texting or emailing)
- The best time to reach you (optional)
We Can Help You With
✔ Order Status & Tracking
✔ Shipping & Delivery Questions
✔ Returns & Exchanges
✔ Damaged or Incorrect Orders
✔ Product Availability
✔ Sizing & Fit Assistance
✔ Product Recommendations
✔ General Questions
✔ Wholesale & Collaboration Inquiries
✔ Website Assistance
Email Support
Please include your order number in the subject line whenever possible. If your inquiry involves a product issue, attaching photos will help us resolve your concern more efficiently.
Our Customer Promise
At Thandi's Thrift Chic, we take pride in offering carefully curated new and pre-loved fashion while providing outstanding customer service. We strive to respond to all calls, texts, emails, and contact form submissions within one business day.
Thank you for choosing Thandi's Thrift Chic.
Where Every Style Belongs.